These general terms and conditions of use and contracting (the “Terms and Conditions”) govern access to and use of the website www.live.aapolo.com (the “Site”), as well as the purchase of the digital services and content offered through it by the Argentine Polo Association (the “Organizer”), the owner of the Site.
Accessing, browsing and/or using the Site, as well as purchasing any access passes, tickets or subscriptions offered through the Site, constitutes acceptance of these Terms and Conditions.
1. Description of the Site
1.1. The purpose of the Site is to provide information about the event known as the “Triple Crown” (the “Triple Crown” or the “Event,” interchangeably), including, among other things, information about tournaments, teams, players, results, news and other content related to the Event.
1.2. Through the Site, Users may access and use various audiovisual materials, including live audiovisual broadcasts, videos, images, photographs and audio (the “Content”). Certain Content may be hosted, embedded or provided through third-party technology services. In such cases, access to those services may be subject to the applicable third parties’ terms, conditions and policies.
1.3. Users may purchase access to the Event Content through the Site (the “Tickets”). The Ticket options available will be described on the Site and may include, among others:
a) access to all Triple Crown matches broadcast through the Site;
b) access to two Triple Crown tournaments;
c) access to one Triple Crown tournament;
d) access to a package of matches from one or more tournaments;
e) access to a combination of specific matches; and/or
f) access to one specific match.
The Organizer may offer other access options, which will be disclosed to the User before purchase. The features, included Content, price, validity period and other conditions applicable to each Ticket will be those stated on the Site at the time of purchase.
2. Users
2.1. Any person may freely browse those sections of the Site that are publicly accessible without registering (a “Visitor User”). A Visitor User may not access Content or features that require prior registration and/or purchase.
2.2. To access certain exclusive features and/or Content, the User must complete the registration process established on the Site (a “Registered User”).
2.3. The rights and obligations set out below that refer generally to Users shall be understood to apply to Visitor Users and/or Registered Users, as applicable in each case and context.
3. User Capacity
The Site may only be accessed and used by persons who, under the laws in force in their place of residence, have the legal capacity to enter into contracts in accordance with applicable law.
4. Registration Procedure. Purchase of Tickets
4.1. To access certain Content and, in particular, to purchase Tickets, the User must register and provide the information requested by the Site.
4.2. The User represents that the information provided during registration and purchase is true, complete and current, and agrees to keep it updated for as long as the User maintains an active account. To the extent permitted by applicable law, the User shall be liable for any damage arising from the deliberate provision of false, inaccurate or outdated information.
4.3. The User shall establish login credentials consisting of a username and password that will enable access to the Site (the “Login Credentials”). Login Credentials are personal and non-transferable. The User must prevent third parties from accessing them, and any action performed on the Site using the User’s Login Credentials shall be attributed to the User. The User is responsible for maintaining the confidentiality of the Login Credentials and taking reasonable measures to prevent their use by third parties. If the User becomes aware that the Login Credentials are no longer confidential and/or are being used by third parties, the User must immediately notify the Organizer by email at aaplive@aapolo.com.
4.4. The User may purchase Tickets by selecting one of the payment methods available on the Site. Payment processing is external to the Site and will depend on the payment method selected by the User, as will the security checks associated with that payment method. The Site will confirm the purchase based on the information provided by the selected payment provider. The Organizer assumes no responsibility for the operation of the payment method selected by the User and is not a party to the relationship between the User and that payment provider. The Ticket purchase shall be completed once the User has confirmed the transaction and it has been approved by the relevant payment provider, without prejudice to applicable legal provisions. Once the transaction has been confirmed, the Organizer will send the User electronic confirmation of the purchase to the email address provided during registration.
4.5. The Organizer may reject any registration request or cancel a previously accepted registration if it considers that the User has breached any of these Terms and Conditions, without this giving rise to any right in favor of the User.
4.6. The Organizer will use the information supplied by the User to enable the User to use the Site and access the Event Content, where applicable, and to send the User information of interest relating to the Event, provided the User has authorized such communications.
4.7. The Organizer may temporarily suspend an account where there are reasonable grounds to believe that:
a) unauthorized access has occurred;
b) the account is being used fraudulently;
c) these Terms and Conditions have been breached; or
d) security measures must be implemented.
Where reasonably possible, the Organizer will inform the User of the reasons for the suspension and the steps required to restore access.
5. The Event
5.1. The Site broadcasts the digital version of the Event. The Triple Crown comprises the polo tournaments and matches determined by the Organizer for each season. The schedule, number of matches, times, participating teams, availability of broadcasts and other features of the Event may be changed for sporting, weather-related, technical, operational, regulatory or broadcasting-rights reasons, or due to any other reasonable circumstance.
5.2. The Event will be streamed through the Site. The availability of any particular broadcast will be subject to the applicable broadcasting rights and authorizations.
5.3. The User may access only the Content specifically included in the Ticket purchased. The purchase of a Ticket does not grant ownership rights in the Content or any right other than the limited right to access and view it during the applicable validity period.
5.4. Each Ticket shall remain valid for the period expressly stated at the time of purchase. Where a Ticket is offered as a subscription, the provisions of Clause 5.7 shall also apply.
5.5. Where indicated on the Site, certain Event Content may remain available to Users who purchased the relevant Ticket for the period specified by the Organizer. The availability of on-demand Content may differ from the availability of live broadcasts.
5.6. The Organizer may modify, reschedule, suspend or cancel certain broadcasts where necessary for sporting, weather-related, technical, security, broadcasting-rights, regulatory or force majeure reasons, or for any other reasonable cause. Where appropriate and legally required, the Organizer will inform the User of the available alternatives, which may include rescheduling, replacement Content or refunds.
5.5. The reproduction, storage, recording, transmission and/or retransmission of the Event by any means is strictly prohibited, including, without limitation, software that captures and/or records screens and external recording or filming devices. Users may not stream Event Content through their own channels or those of third parties.
5.7. Subscription, Term and Automatic Renewal. Where a Ticket is offered as a subscription, the User purchases an access service for the period expressly stated at the time of purchase. The subscription will automatically renew for successive periods until cancelled by the User. In the event of automatic renewal, the User authorizes the corresponding recurring charge to the payment method provided and enabled for that purpose.
Cancellation. The User may cancel automatic renewal at any time through the feature provided on the Site and/or by emailing aaplive@aapolo.com. Cancellation will prevent future renewals but will not affect access for the period already paid, except as provided in our Refund Policy.
Renewal notice. The Organizer will send an email reminder during August of each year, before the Event begins. Before each renewal, the Organizer will inform the User of the price applicable to the new period and any material changes to the subscription conditions, in accordance with applicable law.
Service availability. Access will continue until the end of the billing cycle already paid or until the end date of the Event, whichever occurs first.
6. Technical Conditions
6.1. To access and use the Site, the User must have a compatible device, an up-to-date web browser and a suitable internet connection. Technical requirements may vary depending on the device, browser, operating system, streaming quality and Content.
6.2. To access Event broadcasts, the User must have a stable internet connection with sufficient speed to view high-quality streaming Content. Interruptions, brief outages, network congestion, restrictions imposed by the User’s internet service provider, device limitations or any other circumstance beyond the Organizer’s reasonable control may affect the quality or continuity of the broadcast.
6.3. The availability of high-definition (HD), ultra-high-definition (Ultra HD) and high-dynamic-range (HDR) Content depends on the User’s internet service and the device being used. Not all Content is available in every format, including HD, Ultra HD or HDR. Default playback settings on cellular networks exclude HD, Ultra HD and HDR Content. The minimum connection speed for SD quality is 3 Mbps. A download speed of at least 25 Mbps per stream is recommended for Ultra HD Content (defined here as a resolution of 1080p or higher) and HDR Content.
Note: 1080p is Full HD (FHD). Ultra HD generally refers to 3840 x 2160 (2160p / 4K UHD).
INTERNET SPEED REQUIRED BY CONTENT TYPE
• 0.5 megabits per second: required broadband connection speed
• 1.5 megabits per second: recommended broadband connection speed
• 3 megabits per second: recommended speed for SD quality
• 5 megabits per second: recommended speed for HD quality
• 25 megabits per second: recommended speed for Ultra HD quality
SUPPORTED BROWSERS
The Site’s and Event’s 2D Content may be viewed using the latest available versions of Google Chrome, Internet Explorer, Firefox and Safari.
6.5. The Organizer may update technical and compatibility requirements where necessary to improve the security, operation or quality of the service.
7. Personal Data Protection. Privacy Policy
7.1. The Site complies with all principles and obligations established by Argentine Personal Data Protection Law No. 25,326 and its supplementary regulations (the “Personal Data Protection Regulations”). In particular, the Organizer undertakes not to use and/or disclose the User’s personal data to third parties without the User’s consent, except where a legal exemption from consent applies, and to comply with the principles of data quality, purpose limitation, confidentiality and security established by the Personal Data Protection Regulations.
7.2. Personal data may be processed, as applicable, to:
a) manage the User’s registration and account;
b) process and administer purchases and payments;
c) provide access to purchased Content;
d) provide support and assistance to the User;
e) prevent fraud, unauthorized access and misuse;
f) comply with legal and regulatory obligations;
g) perform statistical analysis and improve the operation of the Site; and
h) send commercial communications where the User has given the relevant consent or where otherwise permitted by law.
7.2. The Organizer undertakes to take all measures necessary to ensure the security of the User’s personal data, including the prevention of unauthorized or unlawful processing, accidental loss, destruction or damage. The Organizer also undertakes to take all measures necessary to ensure that any person with access to the User’s personal data processes it in accordance with this clause.
7.3. The Organizer may share personal data with service providers necessary for the operation of the Site, including technology providers, streaming platforms, hosting services, payment providers, customer support services and other service providers, provided this is necessary for the stated purposes and complies with applicable regulations. Where applicable, data may be disclosed to third parties for advertising or commercial purposes only where there is a sufficient legal basis and the data subject’s rights are respected. The Organizer may share Users’ personal data with Event sponsors solely for advertising purposes, subject to the terms and safeguards provided in Section 27 of Law No. 25,326.
7.4. The Site uses cookies. Cookies are small data files stored in the User’s browser and are used solely to improve the User’s interaction with the Site. Users may delete or disable cookies through their browser settings, although doing so may prevent access to certain sections of the Site or alter their experience of the Site.
7.5. The Site’s personal data collection forms contain the disclosures required by the Personal Data Protection Regulations, particularly those concerning informed consent. The personal data subject is responsible for the truthfulness and accuracy of the information entered and for keeping it up to date. The Site may use specific validation measures in its forms to verify that (i) they are not completed automatically without the User’s direct and immediate involvement and (ii) the User meets the requirements or possesses the necessary qualifications to register and/or provide the requested personal data.
7.6. Under no circumstances will the Site automatically collect or require the User to provide sensitive data.
7.7. Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected and thereafter for the periods required to comply with legal, contractual, accounting, tax or regulatory obligations, or to exercise and defend legal rights.
7.8. If the User wishes to exercise the right to access, rectify, delete or update personal data, the User must send an email to the Organizer at aaplive@aapolo.com.
7.9. The Agency for Access to Public Information, in its capacity as the enforcement authority for Law No. 25,326, is empowered to receive complaints and claims from persons whose rights are affected by a breach of applicable personal data protection regulations.
8. Notices and Communications
8.1. For Users to contact the Organizer, communications sent to aaplive@aapolo.com shall be deemed valid. Email notices shall be deemed received only if the Organizer replies to the email confirming receipt.
8.2. Notices and communications sent by the Organizer to the email address provided by the Registered User shall be effective and fully valid. Notices and messages posted on the Site to inform Users of a particular circumstance shall also be effective.
9. Intellectual Property
9.1. All content available on the Site is the exclusive property of the Site and/or third parties that have granted the relevant rights to the Site. Such content includes, by way of example, images, videos, photographs, designs, graphics, audio, data compilations, trademarks, names, titles, designations, distinctive signs and any other material accessible through the Site (the “Content”).
9.2. The Organizer reserves all rights in the Content and does not assign or transfer any intellectual property rights to the User. Accordingly, any reproduction, distribution and/or modification must be expressly authorized by the Site; otherwise, it may be deemed an unlawful activity that infringes the Site’s intellectual property rights.
9.3. Intellectual property rights in the selection and/or arrangement of Content on the Site belong exclusively to the Organizer. The User is strictly prohibited from using the Content, categories and/or any information from the Site for any purpose other than that contemplated in these Terms and Conditions.
9.4. Under no circumstances may the User download Content from the Site. The Site reserves all rights in the Content and does not assign or transfer any intellectual property rights to Users. Misuse and total or partial reproduction of the aforementioned Content are prohibited.
9.5. No authorized use of the Content grants the authorized person the right to distort, modify or alter it in any way. Any automated collection of information from the Site, including, without limitation, web scraping, shall be deemed a breach of these Terms and Conditions.
9.6. All intellectual property rights in the Event belong to the Organizer and/or third parties with whom the Organizer has entered into the relevant authorization agreements.
9.7. The Triple Crown trademarks and any other trademarks and logos displayed at the Event and/or on the Site are the exclusive property of their respective owners and may not be used by Users.
10. Links to Other Sites
10.1. The Site may contain links directing the User to other websites. The Site assumes no responsibility for the content of third-party websites accessed through the Site. The existence of a link between the Site and a third-party website does not imply that the Site approves or endorses that website’s content.
10.2. The Site is not responsible for the unavailability of external websites and does not review, monitor or approve any content, advertising, products or other materials available or accessible through such third-party websites.
10.3. Access to third-party website content is subject to the terms and conditions governing those third-party websites.
11. Procedure for Reporting Identity Theft and/or Infringement of Intellectual Property Rights and/or Third-Party Trademarks
11.1. Identity Theft
11.1.1. If a User believes that another User has unlawfully used the User’s personal data, the User must submit a report by email to aaplive@aapolo.com.
11.1.2. Within ten (10) days of receiving the report, the Site will review it and, where applicable, request any additional information it considers necessary from the reporting User.
11.1.3. Users agree that, if they are reported for identity theft, the Site may temporarily suspend access to their account while the report is being reviewed.
11.1.4. If the Site determines that personal data has been used unlawfully, it may cancel the account of the reported User.
11.2. Intellectual Property and/or Trademarks
11.2.1. If a User believes that any content infringes the User’s intellectual property rights and/or unlawfully uses a trademark, the User must submit a report by email to info@aapolo.com.
11.2.2. Within twenty-four (24) hours of receiving the report, the Site will review it and, where applicable, request any additional information it considers necessary from the reporting User.
11.2.3. If the Site verifies the reported infringement, it may remove the relevant content.
12. Liability
12.1. Users are solely responsible for the management of their Login Credentials.
12.2. The Organizer will use its best efforts to prevent the unlawful use of third parties’ personal data.
12.3. Under no circumstances shall the Organizer be liable for loss of profits, loss of data, loss of opportunity, emotional distress, physical injury, indirect and/or consequential damages, punitive damages or damages of any other nature.
12.4. The Organizer shall not be liable for any malfunction, inability to access or poor conditions of use of the Site caused by the use of unsuitable equipment, interruptions involving internet service providers, internet network congestion and/or any other reason.
12.5. Except in the event of willful misconduct by the Organizer, as established by a final judgment of a court of competent jurisdiction, the total amount payable by the Site as compensation of any kind for damage caused to the User and/or third parties in connection with use of the Platform shall not exceed the price of the Ticket purchased.
13. Direction and Control of the Site
13.1. Reserved Powers
13.1.1. The Organizer reserves all powers of direction and control over the Content. Accordingly, at its sole discretion, it may make any changes and modifications it considers appropriate; add, alter, replace or remove any Site services or Content at any time; and cease sending exclusive Content to Registered Users at any time.
13.1.2. In particular, the Organizer reserves the right to control, edit and partially or entirely remove any activity and/or Content. This right derives from the Site’s powers of direction, and its exercise shall not require justification or cause, but shall in all cases remain subject to the Site’s discretion and determination.
13.1.3. The Organizer may amend these Terms and Conditions at any time, and any changes shall take effect upon publication.
13.2. The Organizer may perform maintenance, updates or modifications to the Site that result in temporary service interruptions. Where possible, it will endeavor to provide prior notice of scheduled interruptions.
14. Prohibited Use of the Site
14.1. The Site and/or Content may not be used to infringe third-party rights or violate the law. Any activity that offends public morals or generally accepted standards of conduct is also strictly prohibited.
14.2. In particular, prohibited use includes any activity that:
(i) infringes personal rights, with particular reference to the rights to honor, dignity, privacy, freedom from discrimination, health, image and freedom of expression, regardless of the legislation in which such rights are recognized;
(ii) infringes third-party intellectual property rights;
(iii) contains inappropriate content;
(iv) seeks to compromise the security and/or normal operation of the Platform or third parties;
(v) induces, encourages or promotes criminal, unlawful, disruptive or morally reprehensible acts, or infringes third-party intellectual property rights;
(vi) includes any form of advertising or commercial purpose; or
(vii) seeks to collect third-party information for the purpose of sending advertising or promotional communications of any kind.
14.3. Control Measures.
Without prejudice to any legal remedies available to the Site or third parties, where a User’s use of the Site may be considered prohibited use, the Organizer may take any measures it considers appropriate at its sole discretion, including suspending or preventing access to the Site, without prior notice.
Where reasonably possible and where there is no risk to the security of the Site or third parties, the Organizer may give prior notice to the User and allow the User to remedy the breach. Prior notice will not be required where action is necessary to prevent fraud, protect the security of the Site or third parties, comply with a legal obligation or prevent harm.
15. Termination of Access
The Organizer may, at its sole discretion, temporarily or permanently suspend a Registered User’s account without prior notice and without having to state any cause, in which case all information associated with the account may be deleted.
16. Miscellaneous
16.1. Records generated by the Site, regardless of their medium, including, without limitation, electronic, magnetic or optical records, shall constitute sufficient and conclusive evidence of actions and transactions performed by the User or the Site for the purpose of resolving any dispute that may arise.
16.2. In the event of any conflict between records generated by the Site and records generated by the User, the Site’s records shall prevail.
16.3. The evidentiary value of the Site’s records shall remain in effect until their falsity is established by a final judgment of a court of competent jurisdiction.
16.4. If the Organizer is unable to perform its obligations under these Terms and Conditions due to force majeure, including, without limitation, natural disasters, widespread power outages, lockouts, pandemics, strikes or mandatory regulatory measures, the Site shall not be deemed in breach for the duration of the force majeure event.
17. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of the Argentine Republic. Where the relationship between the Organizer and the User constitutes a consumer relationship, the applicable mandatory consumer protection provisions shall apply.
In the event of a dispute, jurisdiction shall lie with the courts determined in accordance with applicable mandatory rules. Nothing in these Terms and Conditions shall be interpreted as a waiver or restriction of any jurisdictional rights available to the consumer.